RETURN AND REFUND POLICY – MARCOTTE SPORTS

30-Day Return Policy

At Marcotte Sports, customer satisfaction is our priority. We are committed to providing a reliable, secure, and enjoyable shopping experience.

1. Returns and Exchanges

Customers have 30 days from the date of delivery, as confirmed by the tracking number, to request a return or exchange.

To qualify for a voluntary return:

• All items must be brand new, unused, and in their original packaging.

• Racquets must have the original protective plastic wrap on the handle and show no signs of use.

• Shoes must be unworn, in perfect condition, and returned in their original shoebox.

• All original tags, accessories, and packaging must be included.

• Proof of purchase is required.

2. Return Shipping Costs

For returns due to a change of mind, incorrect size, or personal preference:

• Return shipping costs are the customer's responsibility.

• Returns must be shipped through Canada Post or USPS with a valid tracking number.

• Customers are responsible for ensuring that returned merchandise is properly packaged.

• No restocking fees will be charged.

3. Refunds

Once your returned item has been received and inspected, we will process your refund if the return meets our conditions.

• A full refund of the product purchase price will be issued.

• Original shipping charges paid by the customer will also be refunded, where applicable.

• Approved refunds will be processed within 3 business days after receipt and inspection.

• Refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process the refund.

4. Defective Products or Incorrect Orders

If you receive a defective, damaged, or incorrect item, please contact Marcotte Sports.

For confirmed defective products or shipping errors:

• Marcotte Sports will cover applicable return shipping costs.

• We will assist you with a replacement, repair, or refund, as appropriate.

• We will help resolve warranty-related issues with the manufacturer.

Your rights under applicable consumer protection laws and statutory warranties remain fully protected.

5. Manufacturer Warranties

Marcotte Sports is an authorized dealer of major racquet, footwear, and sporting goods brands.

We are committed to supporting our customers with manufacturer warranty claims and any unexpected product issues.

Our voluntary 30-day return policy does not limit any rights provided by applicable consumer protection laws.

6. International Returns

For returns from the United States, please contact us before shipping your item.

We recommend using USPS with tracking and completing the appropriate customs documentation to identify the shipment as returned merchandise.

Customs charges, if applicable, depend on the documentation and relevant customs regulations.

7. How to Request a Return

Please contact Marcotte Sports before returning any merchandise.

Include the following information:

• Your order number

• The item you wish to return

• The reason for the return

• Photos if the product is damaged or defective

Our customer service team will provide return instructions.

MARCOTTE SPORTS

Authorized Dealer of Major Sporting Goods Brands

Proudly Serving Customers Since 2004

Your satisfaction is our priority.